Tech Support

FAQ

- How do I reset my password?

You will need an internet connection. From your mobile device select the reset-password button. Follow the prompts to reset your password. You may also reset your password from the web application app.inteliwound.com. Select the reset password and follow the prompts. If you are still having difficulty, please contact our office.

- Is InteliWound integrated with my EHR?

InteliWound has integrations with many different EHR platforms. If your EHR is not on our list, we will develop an integration plan for your organization. We are a tech company and love adding new integrations.

- Will InteliWound work if I do not have an internet connection?

Yes, InteliWound offline mode allows for the treatment nurse to complete their assessment and transmit the information once an internet connection is established.

- Is InteliWound HIPAA compliant and secure?

Yes, InteliWound is HIPAA compliant. We take your privacy very seriously. Please see our privacy policy for more information.

- How do I delete my User account and data?

To request the deletion of your InteliWound Application account and personal data, please fill out the Contact Tech Support form below and provide the email associated with your account. Tech Support will work with you and your organization account holder to delete your data in accordance with the account holder’s contract.

Note that data associated with patient records is a part of the audit trail and will not be deleted. This data includes your user name and email associated with any patient care documentation, including but not limited to wound assessments and patient encounters. Please see our User Privacy Policy for details.

- How do I install the InteliWound Mobile Application?

InteliWound is available for download on the Apple App Store and Google Play.

Contact Tech Support

Customer Testimonials

"InteliWound has been a key factor in rendering home health care to patients with wounds a profitable segment of our market, whereas beforehand it was largely a cost center. Using the mobile application, with on-the-spot photos, guided assessments, and measurements in effect, turns my nurses into instant wound specialists!"

Meghan S.Home Health Agency Executive Director

"The ability to see Post-Acute Care patients remotely, via InteliWound's cloud-based web application, has more than doubled my wound care patient census! I can now safely provide a better quality of care through more timely evaluation and management for more patients, within less than a day after the mobile assessment by the bedside clinician."

Dr. Anita Ojha-HammadWound Care Physician

"With InteliWound, my staff no longer has to use up half of a day of valuable patient care time each week, rounding with the visiting wound doctor. Also, the fact that the wound nurses complete the mobile assessments of each wound in less than five minutes and do them at the same time as treatments is a huge boost to productivity!"

Emily F.Skilled Nursing Facility, Director of Nursing

"The nearly immediate oversight by expert wound doctors using InteliWound, along with rapid turnaround of care plans and orders, gives my building a big edge in avoiding costly wound care related Medico-Legal misadventures. An enormous bonus, as well, is the thousands of dollars in savings provided by InteliWound's inventory management and their assistance with direct revenue from telemedicine have made wound care a profit center for us."

Morgan C.Skilled Nursing Facility, Administrator